The Process Technician holds a pivotal role in our company, responsible for running and setting up machinery, conducting maintenance practices, and ensuring positive customer experiences with their machines. This multifaceted position demands a deep understanding of safety, machine operation, troubleshooting, maintenance, customer relations, and cross-functional skills.

Tasks/Activities

1. Safety:

• Follow company safety standards and guidelines in compliance with OSHA and other safety agencies.
• Complete required safety training and adhere to safety practices at Viking Masek.

Accountability (Output): The Process Technician must understand and comply with workplace safety standards, promoting adherence among team members.

2. Machine Operation:

• Receive daily instructions, demonstrating flexibility in managing changing schedules.
• Understand project specifications related to machine settings.
• Set up and run machines efficiently according to the schedule.
• Monitor machines for unusual operations and document discrepancies.

Accountability (Output): The Process Technician will run machines daily, practicing quality electrical and mechanical skills while maintaining detailed machine logs for scheduled projects and output.

3. Troubleshooting:

• Troubleshoot electrical and mechanical problems using standard operating procedures.
• Solve problems efficiently to minimize machine downtime.

Accountability (Output): The Process Technician needs problem-solving skills to address electrical and mechanical issues, reporting and tracking identified problems in daily logs.

4. Maintenance:

• Maintain preventive maintenance schedules for all machines.
• Understand proper machine maintenance methods.
• Document preventive maintenance per customer guidelines and schedule.
• Conduct maintenance efficiently.

Accountability (Output): The Process Technician should possess in-depth knowledge of maintenance procedures, ensuring efficient practices and meticulous documentation in machine logs.

5. Customer Relations:

• Take support calls and provide assistance based on available resources.
• Respond to customer inquiries with technical support and machine-specific assistance.
• Ensure quality technical support aligning with Viking Masek standards and policies.
• Understand customer wants, needs, requirements, and concerns.
• Provide training to customers either on-site or at Viking Masek.

Accountability (Output): The Process Technician will maintain regular communication with customers, offering high-quality technical support through various channels and providing training tailored to customer needs.

6. Professional Development:

• Understand processes in Project Management, Engineering, and Sales.
• Participate in cross-training for various functions.
• Collaborate effectively with internal teams.
• Participate in problem-solving for issues beyond routine tasks.

Accountability (Output): The Process Technician should collaborate seamlessly with different departments, offering valuable insights and feedback to enhance overall company operations.

Work Schedule: Monday through Friday, 7:00 a.m. to 5:00 p.m. (Flexible based on departmental needs. Travel may be required and can be flexible.)

Viking Masek Packaging Technologies is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. In addition to federal law requirements, Viking Masek Packaging Technologies complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Viking Masek Packaging Technologies expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. Improper interference with the ability of Viking Masek Packaging Technologies employees to perform their job duties may result in discipline up to and including discharge.